At KODISTIC, we are dedicated to delivering exceptional digital services that surpass our clients' expectations. We recognize that there may be instances where a client is unsatisfied with the service provided, and we have established an appeals and refund policy to address such situations. Our aim is to ensure client satisfaction and resolve any issues in a fair and prompt manner.

APPEALS POLICY

If a client is dissatisfied with a specific service provided by KODISTIC, they can submit a written appeal within 14 days of service completion. The appeal should include a detailed explanation of the issue, along with any relevant supporting documentation. The client should also specify their desired outcome.

Upon receiving an appeal, we will conduct a thorough investigation to determine the most appropriate course of action. Our objective is to address the appeal within 14 days of receipt. If additional time is needed for the investigation, we will communicate the expected timeline to the client.

REFUND POLICY

If a client remains dissatisfied after going through the appeals process and the issue cannot be resolved, they may be eligible for a refund. Refunds are assessed on a case-by-case basis, and we reserve the right to decline a refund if we determine that the service was completed as per the client's requirements.

To request a refund, the client must submit a written request within 30 days of service completion. The request should include a detailed explanation of the issue, supported by relevant documentation. Additionally, the client should specify their desired outcome.

Upon receiving a refund request, we will thoroughly review the matter to determine the best course of action. Our goal is to resolve the request within 14 days of receipt. If further investigation is required, we will inform the client of the estimated timeline.

If a refund is approved, the client will receive a full reimbursement for the amount paid for the specific service. Refunds will be processed using the original payment method. The client should allow up to 10 business days for the refund to be completed.

EXCEPTIONS

• The following circumstances are not eligible for appeals or refunds:
• Services completed more than 30 days prior to the appeal or refund request.
• Services provided to the client free of charge.
• Services terminated due to a violation of our terms of service by the client.
• Services completed in accordance with the client's requirements, but subsequently no longer required or changed due to the client's decision.

CONCLUSION

KODISTIC remains committed to delivering top-quality digital services to our clients. We take pride in our work and strive to exceed client expectations. We understand that issues may arise occasionally, and we are dedicated to resolving them fairly and promptly. Should you have any questions about our appeals and refund policy, please feel free to contact us.